The Information We Collect
We collect information from users when visiting or using our Site and/or Services, as applicable. We may also collect Personal Information when you request information from us, sign up for newsletters or our email lists, complete online forms, use our chat or contact us for any other reason.
“Personal Information” means information that can be directly associated with a specific person such as a name, telephone number, e-mail address, or information about activities directly linked to a person, such as a person’s location. Examples of the Personal Information that we collect from you may include your name, address, identification number, phone number, e-mail address, IP address, and any other information included in your dashboard included in the Services, chat conversations and other communication with Tivuch Shelly. It is your voluntary decision whether to provide us with any such Personal Information.
When you use the Site or Services, certain information may be automatically gathered about your computer.
How We Use Your Information
We use your information (including, but not limited to, Personal Information) to provide you with Services.
Solving Problems and Personalizing the Services
We may use Personal Information internally – for example, to help diagnose problems with our servers, to make the Site and/or Services more useful, to customize the Site and/or Services and personalize its content for you, and to provide you with the Services.
In addition, by analyzing all information we receive, including all information concerning users, we may compile statistical information across a variety of such information and users (“Statistical Information”). Statistical Information helps us understand trends and customer needs so that new products and services can be considered and so existing products and services can be tailored to customer desires. Statistical Information is anonymous and aggregated. We may share such Statistical Information with our partners, without restriction, on commercial terms that we can determine in our sole discretion.
We use various tool to collect information about the use of the Site and/or Services (“Tools”). The Tools collect information such as how often users visit this Site, what pages they visit when they do so, and what other Site(s) they used prior to coming to ours. The tools collect only the IP address assigned to you on the date you visit this Site, rather than your name or other identifying information. We do not combine the information collected through the use of the Tools with Personal Information. We use the information we get from the Tools only to improve our Site and Services.
We may use your Personal Information in manners necessary to comply with applicable law.
Who We Share Information With
Except as expressly set forth herein, we will not share your Personal Information with third parties without your explicit permission, in response to subpoenas, court orders, or other legal process or in response to a law enforcement agency’s request; to establish or exercise our legal rights; to defend against legal claims; or as we reasonably believe appropriate to comply with applicable laws, regulations, orders, legal processes or government or regulatory requests, including tax authorities in Israel, the United States and elsewhere, as well as in order to comply with anti-money laundering laws and regulations. In such cases we reserve the exclusive right to raise or waive any legal objection or right available to us.
We may share your information, including Personal Information, as follows:
Service Providers and Subcontractors
We may disclose information, including Personal Information we collect from and/or about you, to our trusted service providers and subcontractors, who may use such information to: (1) help us provide you with Services; and (2) aid in their understanding of how users are using our Site and Services.
Service providers and subcontractors may be located in countries other than your own. All our subcontractors will be subject to non-disclosure and non-use obligations. Nevertheless, some countries may have levels of protection of personal and other information which are not as high as in your country of residence or business. We will obtain your consent, however, before using your personal information for any purposes other than performing the Services for which you provided the personal information.
We may transfer our databases containing your Personal Information if we sell our business or part of it.
When we believe it is appropriate to investigate, prevent, or take action regarding illegal or suspected illegal activities; to protect and defend the rights, property, or safety of our company or this Site, our clients, or others; and in connection with our Terms and other agreements, including where we believe you may have breached the Terms or other agreements with Tivuch Shelly or its affiliates, to detect, prevent or otherwise address fraud or illegal behavior, security or technical issues, or protect against imminent harm to the rights, property or safety of Tivuch Shelly, its affiliates or users or the public as required or permitted by law.
How We Protect Information
We make efforts to follow generally-accepted industry standards to protect the Personal Information submitted to and collected by us, both during transmission and once we receive it. However, no method of transmission over the Internet, or method of electronic storage is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security. Tivuch Shelly’s employees are kept up-to-date on security and privacy practices.
Changes and Deletion of Information
We will delete information provided to us by a user within a reasonable time from the receipt of a written request, which may be sent to email@example.com by such user to delete its account provided, however, that we may retain a copy of certain information for audit and record-keeping purposes. We cannot restore information once it has been deleted.
Comments and Questions
Last updated: Sept 2021